James Smith & Son - TERMS AND CONDITIONS

James Smith and Sons (Umbrellas), Ltd. Posted Order Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

This website is owned and operated by James Smith and Sons (Umbrellas), Ltd., Hazelwood House, 53 New Oxford Street, London, WC1A 1BL.

If you need to contact us, please email us at sales@james-smith.co.uk, or call us on 020 7836 4731.

VAT number: 234707273
Company registration number: 01102789

1. Delivery
Once your order has been completed, we will despatch your goods within 10 working days.

Goods are shipped via UPS and are subject to their Terms and Conditions, which can be found on their website. Estimated delivery times also may be found on the UPS website. Typical delivery times (given for illustration purposes only) are two days for Europe and the eastern United States, and three days for Asia and the western United States.

UPS require an electronic signature at the point of delivery. Please make sure that someone is available to take delivery of the goods. The electronic signature is proof of delivery.

Please note that James Smith and Sons (Umbrellas), Ltd., cannot be held liable for any consequent damages arising from delays in shipping after UPS has collected your order from our premises, nor can we guarantee delivery within a specific time.


If your goods have not arrived seven working days after dispatch, please let us know as soon as possible, so that we can make a claim against the carrier.

If your goods have been damaged in transit, please let us know within 24 hours of receipt. We will arrange to have the goods collected by UPS. Please do not send the goods yourself, as we cannot be held liable for any additional damage caused in transit.

2. Import duties
Please note that certain destination countries may levy an import duty on goods exceeding a particular value. Duties may also apply to umbrellas and walking sticks made from certain woods or with certain finishings.

James Smith & Sons (Umbrellas), Ltd. cannot accept responsibility for payment of import duties. It is your responsibility to ascertain what import duties, if any, may be payable and to arrange payment for them. As laws and import duties change frequently, James Smith & Sons (Umbrellas), Ltd. cannot offer you advice on import duties that your country levies on imports.

3. Cancellation and returns

This cancellation policy does not affect your rights when we are at fault. For example, if goods are faulty or misdescribed.

This policy does not apply to the following goods, which are exempt from the right to cancel:
1. Any goods cut or altered to your request. For example, where a walking stick has been cut to fit your height.
2. Any goods specially made. For example, an umbrella made with a specific canopy or handle.

You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please e-mail us or fax us. You do not have to give us any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

Please note! If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this failure results in damage or deterioration, we will charge you a reasonable amount for the reduction in value.

We will refund your money, including the original postage charges, within 30 days of our receipt of the goods.

4. Faulty Goods If there is a problem with the goods, please contact us within seven days of receipt to discuss the matter further.

If the goods are found to be faulty within seven days of receipt, you may reject them and claim a full refund, plus compensation for your losses.

5. Changes to these terms
These terms were amended on June 24th, 2011.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.