James Smith & Son - Frequently Asked Questions
How do/can I order?
Some of our products are available for sale online. If you look through our online catalogue, these products have a 'Buy Now' button. For enquiries about products marked as being for sale on our website, please send an email to sales@james-smith.co.uk
I'm interested in a product that's marked as being available to personal shoppers only. How can I order it?
We would prefer that you visit us on your next trip to London, when we can advise you in person. If this is not possible, then please contact our New Oxford Street shop who may be able to assist you.
Telephone: +44 (0)207 836 4731
Fax: +44 (0)207 836 4730
Do you post overseas?
Yes, we are able to post most of our products internationally. Please contact us and let us know what you are interested in and where you would like it to be sent. We will give you an accurate quotation. Please note that most orders are subject to a £20 packing fee. This covers the cost of securely wrapping and packing your parcel to avoid any possible damage to your umbrella or walking stick, as well as customs declarations &c.
Do you accept credit cards?
Our online system uses a secure payment link. Our retail department can accept payment by credit or debit card details by fax or letter. The details should include: card number, expiry date, start date (where available) 3 digit security code from the reverse of the card. Please do not telephone us or email us with these details.
How long will it be between sending the order and receiving the items?
Please see our Terms and Conditions of Sale.
Do you repair umbrellas?
We only repair umbrellas made or sold by us.
I live abroad, how do I send my James Smith umbrella back to you for repair?
Please send the umbrella back to us carefully wrapped and clearly marked ‘Of British manufacture and my own property being returned to the UK for repair.’ This prevents the levy of import duty. Please enclose a letter stating what is wrong with the umbrella and how the damage has occurred.
Can I order umbrellas in different colours?
Some are only available in a limited colour range; we will be happy to supply further details.
Is this your full range?
The products on the website are a selection from our range. The full range of products is considerably wider and can be viewed in our shop, which we would encourage you to visit if at all possible.
How do I measure myself for an umbrella or walking stick?
All walking sticks and some umbrellas can be cut to a comfortable walking length for you, or made to a particular length if required. We need to know your height in order to achieve the greatest accuracy, we recommend you send us your height as well.